As an avid reader, hiker, and occasional surfer, I split my time between northern and southern California.
Organizations trust me with their most important relationships. Currently, I am Director of Solutions Consulting at UserTesting where I teach organizations how to keep their customers at the center of product development & design decisions. I’ve worked with clients ranging from Fortune 500 companies to startups. Customer-facing roles I’ve held include: market researcher, user researcher, customer success manager, customer success strategy consultant, and solutions consultant (what the hell is a solutions consultant?)
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